help center

Frequently asked questions

Everything you need to know about working with Wingi. Can't find an answer? Get in touch.

About Wingi & the Wingi advantage
What is Wingi and how can it help my business?
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Wingi is a tech-driven supply chain platform designed to help African businesses easily procure goods from Asia—especially from China. Unlike traditional sourcing or shipping services, Wingi centralizes the entire supply chain on one integrated dashboard, giving you:

  • All inclusive price estimates backed by our data-driven quoting engine.
  • Wide supplier network and supplier checks to ensure you’re dealing with verified manufacturers.
  • Seamless payments and optional supply chain financing to keep your cash flow healthy.

By combining advanced technology with on-the-ground expertise, Wingi streamlines supplier vetting, shipping, customs clearance, and payments, so your business can grow without the usual cross-border hassles.

Why should I choose Wingi over other sourcing options?
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Wingi’s tech-enabled platform offers value far beyond simple shipping or manual sourcing:

  1. Verified Global Suppliers
    Our vetting system and network of 1000+ reputable manufacturers mean you consistently access high-quality products—without the guesswork.
  1. Transparent, Predictable Pricing
    Our all-inclusive quotes bundle product costs, logistics fees, and taxes upfront. We use technology-driven cost calculations so you never face hidden charges.
  1. Reduced Risk through Digital Oversight
    Our platform handles supplier verification, pre-shipment inspections, and secure payment workflows—reducing fraud, delivery errors, and other liabilities.
  1. End-to-End Convenience
    From searching manufacturers to delivering at your door, our online dashboard consolidates everything. No juggling multiple agents or offline paperwork.
  1. Embedded Supply Chain Finance
    Eligible businesses can tap into supply chain finance via Wingi’s financing partners, letting you spread out payments and preserve working capital.

By putting technology at the core—from quoting to final delivery—Wingi redefines how African businesses source internationally, delivering speed, transparency, and scale that traditional sourcing or shipping companies simply can’t match.

Wingi products & services
What products can Wingi help me buy?
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We source a wide range of products, including:

  • Consumer goods and electronics
  • Manufacturing equipment and materials
  • Agriculture machinery and equipment
  • Medical supplies and devices
  • Customized or private-label products

If your product is not listed here, contact us and we will help you find it.

Which countries do you currently serve?
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Wingi currently helps businesses in Kenya, Uganda, Tanzania, Rwanda, Ghana, South Africa, Nigeria, and the USA.

Can you help with custom products or private label sourcing?
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Yes, we can help you create products with your own brand, design, and packaging requirements. We work closely with manufacturers to meet your exact needs.

Does Wingi provide supply chain financing?
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Yes, for eligible businesses. We understand businesses sometimes need flexible payment plan options to import goods. We partner with financial institutions and trade financing services to offer short-term credit options. In this option, we conduct due diligence process on your business. If you are qualified, you can pay a down payment and make the balance payment with fees when receiving your goods.

Process & timelines
How do I start working with Wingi?
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There are 2 ways in which you can start working with Wingi easily:  

Option 1: Contact the team

  1. Get in touch with Wingi team using WhatsApp (Ph: +254799956796) or via email (info@wingiglobal.com).  Share your product details.
  1. We find trustworthy suppliers and negotiate best prices.
  1. You approve the supplier and pricing.
  1. We handle product checks, shipping, customs clearance, and delivery.

Option 2: Do it yourself  

  1. Go to enterprise.wingiglobal.com/onboarding and click "Get Started."
  1. Enter your business details such as name, registration information, and industry.
  1. Provide details about your products, prices, quantities, and contact information.
  1. Receive your login details by email and start using your Wingi dashboard to receive quotations.

Can I see samples before ordering large quantities?
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Yes, we can arrange paid samples for you to check quality before you place a large order. Sample costs and shipping fees apply.

How long does it take to receive my shipment?
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Shipping time depends on the method you choose:

  • Air Freight: 7-10 business days (faster but costs more)
  • Sea Freight: 45-65 business days (cheaper, best for large orders)

We will help you pick the right option based on your budget and urgency.

Quality & compliance
How do you make sure products are good quality?
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We have three key steps to guarantee quality:

  • Supplier verifications: We check the reliability of manufacturers before sourcing.
  • Factory audits: We visit factories to inspect production facilities to ensure they meet standards.
  • Pre-shipment inspections: We inspect goods before they leave the factory in China.
Can you help with product certifications?
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We assist with KEBS certification for Kenya. For international certifications like ISO, CE, and FDA, we verify and review certificates provided by factories before shipping, but we do not assist in obtaining these certificates.

Logistics & delivery
Does Wingi manage customs clearance?
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Yes. We manage all customs paperwork, duties, and clearance through our trusted freight forwarding partners to avoid delays and additional costs.

Do you deliver goods directly to my business?
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We can arrange door-to-door delivery from manufacturers directly to your business location. However, please note our standard costs include shipping only up to the arrival port. Last-mile delivery, which means transportation from the arrival port directly to your business address, is not included in our standard pricing. Additional charges may apply for this final stage of delivery.

What if my goods are lost or damaged during transit?
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We work with reputable logistics partners and provide insurance options. This insurance protects your goods from loss or damage during transportation.

Issue resolution & risk management
What happens if there is an issue with my order?
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If your products arrive damaged, incorrect, or in the wrong quantities, we will help you solve the issue directly with the manufacturers. We arrange replacements, refunds, or help mediate the dispute.

How does Wingi help reduce international sourcing risks?
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We lower risks through:

  • Checking and verifying suppliers before orders.
  • Facilitating manufacturer communications.
  • Conducting thorough inspections before products leave the factory.
  • Using secure payment methods to avoid fraud or financial losses.
Costs & payments
How much does Wingi charge for its services?
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Our fees depend on what services you need (e.g., sourcing, quality checks, logistics). We always provide transparent pricing upfront with no hidden costs.

What payment methods can I use?
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We accept:

  • Direct Bank Transfers
  • M-Pesa (payments under 100,000 KSH) in Kenya
Do you offer flexible payment options?
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We offer two standard payment methods:

  • Pay 100% upfront and get a 2.5% discount.
  • Pay 70% upfront and the remaining 30% when you receive your order.

Eligible businesses can also access supply chain financing plans through our financial partners. If you are interested in learning more, please contact us.

Can Wingi provide supply chain financing for orders?
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Yes, for eligible businesses. We understand businesses sometimes need flexible payment plan options to import goods. We partner with financial institutions and trade financing services to offer short-term credit options. In this option, we conduct due diligence process on your business. If you are qualified, you can pay a down payment and make the balance payment with fees when receiving your goods.

How to contact Wingi
How do I get in touch with Wingi?
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Still have questions?

Get in touch